During this very difficult time, all counselling sessions with existing clients have taken place via the telephone.
However, I am pleased to say that we can now return to face to face counselling sessions at the Backs and Joints clinic from the 3rd August, with some very important measure in place to ensure the safey of clients and staff and in line with the current Government and BACP guidelines. Due to the changing and uncertain nature of the epidemic, these measures are subject to change in line with policy. But this is where we are at the moment:
In order to provide a safe environment for both you and the staff the Clinic Director has put some new procedures in place. It’s hoped this will help to keep us all safe and healthy and also make the process as smooth as possible. Strict social distancing rules will be enforced in the clinic and the layout in the building has been changed to accommodate this. You will be required to wash your hands upon first entering the building and a sink and soap will be provided for this purpose downstairs. I also have a hands-free sanitiser in the counselling room should you wish to make use of it (this is in addition to and not instead of hand washing, which still remains the primary method of protection against the virus).
Please do not arrive early for your appointment as the clinic has strict rules about the number of people in the building. If you do arrive early you will be asked to wait outside/in your car until your appointment time. In order to facilitate social distancing, the reception staff may at times lock the front door, please knock if this is the case and they will let you in as soon as it is safe to do so. The waiting rooms are no longer in use. I have changed the spacing between appointments to allow time for cleaning, this will reduce the number of clients seen in each clinic session and may alter the time of your regular slot. The client chair has been changed for a wipeable version, this will be cleaned between appointments as well as the counselling room door handles. Please only enter the clinic a couple of minutes prior to your appointment to give you time to wash your hands and let the receptionist know you have arrived.
I have spaced the chairs in the counselling room 2 metres apart and placed 2 pop up screens between them as we can’t easily avoid the face to face orientation. Please knock on the counselling room door at your appointed time, I will be seated in my chair behind the screen prior to you entering. You are welcome to wear a face covering if you want to. I will no longer be providing water or tissues in order to minimise potential points of contact, please feel free to bring your own.
Please do not attend your appointment if you have any of the following symptoms:
- a new and persistent cough
- a high temperature
- any changes to or loss of your sense of smell or taste.
- Also, please don’t attend if any of your family members have the afore mentioned symptoms or you have received advice via the Track and Trace system that you have been exposed to someone else who has Covid 19 and you need to self isolate.
I and the other members of clinic staff will also be following this guidance.
All sessions are to be paid for in advance via BACS and I will no longer be handing receipts and appointment reminders out to reduce points of contact between us.
I appreciate that these changes and new ways of doing things can be daunting, I will continue to offer a free 20 minute intial meeting, which will give you the opportunity to see what the counselling room and screens look like. Please ask at the time of booking should you wish to book one.
If we find ourselves in another lockdown scenario or should you or I be unable to attend face to face sessions, once we have commenced our work, we will be able to switch to telephone sessions for the shorter term.